Technical Support
For technical problems running the application, please refer to the relevant section below.
- Desktop: PC, Mac & Linux
If the problem you encounter is not listed, please also visit the official forum before you contact us. In most cases, your problem might have already been solved and is described in the forum.
PC, Mac & Linux
What are the hardware requirements to run the app?
The app requires 512MB of RAM and OpenGL ES 2.0 to run (or DirectX on Windows). Any computer purchased within the last couple of years should run the app just fine. A potato is probably fine also.
For display problems (blank screen, distorted screen), they are most likely due to outdated OpenGL drivers. Please update your drivers and the app should work fine:
The graphics are distorted while playing the app.
Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.
I can hear music playing but the app just displays a black screen.
Please make sure you are running the latest graphics drivers on your computer. Please use the links above and update the drivers for your graphics card.
There is an error running the app. The app stopped working.
Please note, the app does not contain any spyware, malware or third party software of such kind. Neverthless, it is possible that your virus scanner is deleting files from the installation directory because it wrongly assumes it is a virus. Please try to re-install/run the app with your virus scanner disabled for the app's installation directory (whitelist the app if possible). We generally found Microsoft's free "Microsoft Security Essentials" a great virus scanner (PC only). Problems have been reported by players for McAfee & Norton Anti-Virus.
I am getting connection errors while trying to play online.
Please note, the app does not transmit any spyware, malware or third party data of such kind. Neverthless, it is possible that your virus scanner is interrupting the connecting resulting in error messages. Please try disable the firewall to see if that solves the problem (whitelist the app if possible). We generally found Microsoft's free "Microsoft Security Essentials" a great virus scanner (PC only). Problems have been reported by players for McAfee & Norton Anti-Virus.